Dell LCBot (Dell Technologies)

Summary

Currently, when system upgrades fail or a system pre-check reports issues, sysadmins may have to manually sift through countless documents for a few days in effort to find a solution. Dell LCBot aims to greatly reduce the system downtime by leveraging a RAG based chatbot with open-source LLM models to semi-automate the troubleshooting process. In effort to further reduce system downtime, the team chose to implement various optimization techniques such as markdown chunk splitting and prompt engineering.